HEAVENLY HEALING PRIVACY POLICY

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from or make a booking www.heavenlyhealing.com.au (the “Site”) or our 'gettimely.com online booking system (the "Booking System").

PERSONAL INFORMATION WE COLLECT

The Site and Booking System is not intended for individuals under the age of 18. When you visit the Site & Booking System, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, purchase history, comments, feedback, product reviews, recommendations and the like, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

-           “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

-           “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

-           “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site and Booking System.

Additionally, when you make a purchase or attempt to make a purchase through the Site or booking through the Booking System, as part of the process, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, Stripe payment gateway information), email address, and phone number.  We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

DATA RETENTION: When you place an order through the Site or make a booking through the Booking System, we will maintain your Order Information for our records unless and until you ask us to delete this information.

HOW DO WE USE YOUR PERSONAL INFORMATION? Your personal information will be used for the specific reasons stated within this policy. We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

-           Communicate with you;

-           Provide our Users with ongoing customer assistance and technical support.

-           Screen our orders and bookings for potential risk or fraud; and

-           When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site and Booking System (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION: We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use Wix to power our online store--you can read more about how Wix uses your Personal Information here: https://www.wix.com/about/privacy.  We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING: As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by changing your preferences at via the links below:

-           FACEBOOK - https://www.facebook.com/settings/?tab=ads

-           GOOGLE - https://www.google.com/settings/ads/anonymous

-           MAILCHIMP - https://heavenlyhealing.us5.list-manage.com/unsubscribe?u=8943a69bf61c953c62396f5a1&id=ada01df013

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.

If you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site or make a booking through the Booking System), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.


All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, facebook messenger and postal mail.

DO NOT TRACK: Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

If you don’t want us to process your data anymore, please contact us at info@heavenlyhealing.com.au or send us mail to: Heavenly Healing, Suite G14 / 25 Solent Circuit, Baulkham Hills, NSW, 2153.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If you would like to: access, correct, amend, or delete any personal information we have about you, you are invited to contact us at info@heavenlyhealing.com.au or send us mail to: Heavenly Healing, Suite G14 / 25 Solent Circuit, Baulkham Hills, NSW, 2153.